Frequently Asked Questions
1 year guarantee
We offer a 1 year manufacturers guarantee on all of our caps and beanies, from the date of your purchase.
All products determined to be defective in manufacturing validated by SOMI London may be exchanged within 365 days of the date of purchase when accompanied by the original receipt. The SOMI London guarantee doesn’t cover ordinary wear and tear, or damages caused by improper use of the products.
Orders & Shipping
Please track your order at our Tracking page https://17track.net/en
Yes, we do ship internationally. The shipping fee may vary depending on your location. We do offer free shipping when a purchase is made over a certain amount, please refer to our product page for further details.
Please make sure you tracked your order from our Tracking page. Or email us at info@somilondon.com
We want your SOMI adventure to begin as soon as possible! We ship through trusted carriers, ensuring that your order reaches you quickly and safely. You'll receive a tracking number so you can follow your caps journey from our door to yours.
If your journey hasn't quite started yet, no worries! Just reach out to us within 24 hours, and we'll try to accommodate any changes to your order. After that, orders are processed quickly, but we'll do our best to help if you need to make adjustments.
Yes! Every journey is special and so is our wrapping we have beautiful wrapping with every purchase and can add an extra special wrapping touch for a special gift, just select the gift wrap icon when you make your purchase. Whether it's for a birthday, anniversary, or just because, we'll make sure it arrives looking as adventurous as the one receiving it!
Products & Fit
Yes! Our caps are designed to fit comfortably on all types of adventurers. We have standard 58cm caps for adults and 54cm for kids. The caps have a mid-low crown fit perfect for all! Whether you're conquering mountains or strolling through city streets, our caps are made to stay cozy for every journey you take!
Our caps are crafted from high-quality, durable materials that provide a comfortable fit right from the start. Over time, they may naturally soften and mold to the shape of your head as you explore new places, but rest assured, they'll always maintain their adventure-ready look.
SOMI caps are crafted for durability, but they aren't designed to be fully waterproof. However, they are made to resist light rain and moisture. If you find yourself caught in an unexpected downpour, just let your cap dry out naturally, and it'll be ready for your next adventure!
To keep your cap looking fresh after all your adventures, simply spot-clean it with mild soap, brush, and water and let is air dry. We recommend avoiding the washing machine to keep your cap in tip-top shape for your next journey.
Absolutely! SOMI caps are designed to be enjoyed by adventure seekers of all ages and genders. Our mission is to celebrate the spirit of exploration, and we believe that everyone, whether you're exploring a city or the great outdoors, deserves a stylish companion for their journey. Our matching designs put a spice in joy on your road!
Exchanges & returns
At SOMI, we want your adventure to be as smooth as possible. If your cap doesn't fit your journey or style, you can return it within 14 days for a full refund or exchange. Just make sure it's in unworn, with all labels and authenticity sticker intact.
Gift exchanges are just as easy as any adventure. If the cap isn't quite right, we're happy to help you swap it for something else. Simply reach out to our team, and we'll guide you through the exchange process.
Payments & refunds
We process refunds as quickly as we can. After we've received your return and inspected the item, expect your refund within 5-7 business days. We want to help you get back on track with your adventure as soon as possible!
We love rewarding our fellow explorers! Keep an eye out for seasonal promotions and special offers by subscribing to our newsletter, following us on social media or joining our Quest Club.
Giving the gift of exploration is simple! You can send a SOMI gift card directly to the recipient's email. It's the perfect way to let them choose their next adventure-ready cap!